Contact

Talk to a person

Support is handled by people, not a queue that closes your ticket after 48 hours of silence.

Your account

A payout, a top-up that has not landed, a task decision, or anything about your balance.

Email support

Brands & businesses

Running a campaign, posting tasks, working with creators, or a support programme for a venture.

Partnership enquiry

Safety & abuse

Report a member, a post, a task that looks wrong, or a security problem you have found.

Report something

What to include

So the first reply can actually solve it

Your username

Not your full name — the @username you sign in with.

The reference, if there is one

Every movement in your history carries one. It is the fastest way for us to find the exact record.

The amount and roughly when

For anything about money. "₦25,000 on Tuesday afternoon" is enough.

What you expected to happen

Often the quickest fix is explaining a rule, and knowing what you expected tells us which one.

We will never ask for your password or PIN

Nobody from MyPlayPortal will ever ask for your password, your transaction PIN, or a code sent to you — not by email, not on WhatsApp, not on a call. Anyone who does is not us.

support@myplayportal.online MyPlayPortal Limited